Simply add as many items as you wish to your shopping basket whilst browsing the store, you can always remove them later! Once you have checked all the personalisation and are happy to proceed with your order - do so by going to the basket and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method. Please check you have entered the correct email address or phone number as that's the way we send your order confirmation and parcel tracking information.
We are always happy to guide you at any step! Either contact us on victoria@puddleandco.co.uk or use the chat button on the bottom right hand side of the screen.
We aim to dispatch your personalised order within 2-3 business days, (Business days: Monday - Friday) if any different we will contact you via email or phone.
Memory Bears and Christmas Stockings take longer to create with those being Bespoke.
Please make sure you double check your contact details as that's where you will receive your order confirmation and tracking information. If you don't receive an email in your inbox, please check your junk!
As soon as your items have been personalised, you'll receive a shipping confirmation email "Your order is on the way". You will then be able to track your order through the tracking link on the email.
Shipping times may vary depending on location and other factors including bank holidays.
Any questions please use the contact us page, stating your order no. and name, we will be happy to help!
We reserve the right to cancel your order at any time and issue a full refund.
We reserve the right to wait up to 10 business days from the date of dispatch before replacing an undelivered parcel.
Delivery Cost:
Personalised Gifts - We use Hermes Standard Delivery Service for personalised items the delivery cost is £3.95, this cost will be displayed at the checkout.
Memory Keepsakes' - Due to the nature of these, the finished creation will be sent by UPS Tracked Next Day service at a cost of £8.00.
Collection - If you are local to Crewe, Cheshire you are welcome to Collect, please get in touch, many thanks.
Due to the bespoke nature of these items you can only return items which are faulty or don't meet with your instructions. If your order is faulty in any way, please contact us using the 'contact us' page or email victoria@puddleandco.co.uk.
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